Responsibilities

• Maintain recruitment portal and shortlisting of candidates
• Creating job descriptions, advertising on all job platforms, and handling the full recruitment process
• Reviewing CVs, shortlisting candidates, and assisting in the recruitment process
• Handling end-to-end process of staff onboarding and offboarding
• Assist with MOM pass renewal and process work pass application
• Process monthly payroll and generate payroll report
• Process Income Tax submissions for IR21 and IR8A
• Maintain records and compile reports such as recruitment, attendance, leave, etc.
• Administer training-related matters including coordination or enrolment of internal & external courses, update & maintain training records, etc.
• Be the first point of contact for employee’s inquiries on HR-related matters and assist their inquiries
• Provide support on other HR matters and ad-hoc duties as assigned

Requirements

• Diploma in Human Resources or relevant qualifications.
• Minimum 3 years of work experience in an HR generalist role
• Experience in the retail beauty industry will be added advantage
• Good knowledge of MS Office - Excel and PowerPoint
• Good knowledge of employment law, HR Policies, and best practices
• Strong interpersonal communication (both written and verbal)
• Good communication and interpersonal skills
• Good organizational skills and meticulous
• Ability to work independently and meet tight datelines

Responsibilities

• Contribute to team sales effort by accomplishing related results as needed
• Achieve shop and personal target, including your own, aligning with company sales policies and strategies
• Ensure high levels of customer satisfaction through excellent sales service
• Supervise daily shop operations, retail sales, inventory controls, and other relevant duties
• Supervise and guide team of sales reps and professional beauticians towards maximum performance and service standards
• Oversee all store operations and allocate responsibilities to personnel
• Prepare and control the store’s budget aiming for minimum expenditure and efficiency
• Deal with complaints from customers to maintain the store’s reputation
• Analyze sales and revenue reports and make forecasts
• Plan and oversee in-store promotional events or display
• Ensure the store fulfils all legal health and safety guidelines

Requirements

• Proven experience as retail sales manager (at least 5 years)
• Knowledge of retail management best practices
• Hard working, and can work under pressure
• Team player with outstanding communication and interpersonal abilities
• Excellent organizing and leadership skills
• Motivated and sales driven

Responsibilities

• Maintaining physical and digital personnel records like employment contracts etc.
• Handle recruitment processes such as posting advertisements, phone screening for shortlisting, arranging interviews, and employment contracts.
• Handle and process administrative issues with regard to human resources and recruitment
• Handle Ministry of Manpower (MOM) matters such as work pass application, renewal and cancellation respectively, levy submission and status including monitor of the expiry
• Monitor the implementation of HR policies and procedures followed by managers and staff.
• Answer employees' queries about HR-related issues.
• Update and manage employee records.
• Assist in monthly payroll such as gathering leave information.
• Handle and process the application of any GPL-related claims.
• Handle the administration and liaise with external partners, like insurance vendors, HRIS vendors, etc.
• Other ad-hoc HR & Admin duties & projects delegated from management and superior.

Requirements

• Minimum Diploma in Human Resource Management / Business Administration
• 2-3 years of working experience in a similar capacity.
• Good computer skills in spreadsheets and word processing.
• Flexible, resourceful, and able to perform despite tight schedules.
• A high-level individual who is independent, and proactive, with a good attitude and mindset.
• Must take initiative to complete the task assigned.
• Has a strong stakeholder focus and service-oriented attitude.
• Other tasks may be assigned as necessary according to organizational needs.

Responsibilities 

Strategic

• Conduct market research to identify new business opportunities, business channels, and target profiles to drive business expansion.
• Develop business development plans in accordance with the company’s business development strategies.
• Liaise with product principals, property owners, regulatory bodies and internal stakeholders on matters related to new business such as products listing, pricing, commercial terms, potential sites for new shops, licensing requirements, manpower structure and marketing strategies.
• Work with Business Operations Director to develop new business proposal includes presentation and investment deck, complete with financial projection.
• Meeting with related stakeholders such as brands and product principals, manufacturer, property agents, and landlords to maintain relationship.
• Liaising with colleagues to develop sales and marketing strategies for new business initiatives.

Projects

• Project managing from conceptualization, design to creating and development plans with timeline, financial projection to implementation of the projects.
• Liaise with designer, contractor and internal stakeholder to ensure smooth implementation of project in accordance with timeline.
• Manage project expenses in accordance with budget,
• Attending related events such as exhibitions and conferences to gain insight on market trends, new products and technology.
• Perform any other duties as assigned by Management

Requirements

• A Diploma in Business, Marketing or any related discipline with at least 5 years of practical experience in a dynamic Retail Sales environment, in a managerial position.
• Proven working experience as a business development manager or a relevant role, preferably in a beauty and skincare industry.
• Strong in Project management, Sales and Communication skills, Strategic and Analytical thinking skills, Problem Solving and Decision-Making skills.
•  Strong communication with can-do attitude, complemented by the capability to multi-task in a fast-paced and dynamic environment.
•  Proficiency in Microsoft Office such as Excel, Power Point, Word, Outlook and familiar with retail Point of Sales system. 
•  A proactive, independent team player with a keen attention to details, high level of accuracy and ability to work within tight timeline

Responsibilities

On The Job Training and Evaluation

• Understand the current sales strategies to identify potential gaps and recommend more effective strategies which meet the sales requirements.
• Discuss with the CEO and Sales Leader to create the curriculum for their training programs which best suited the various stages of sales processes.
• Participate directly with the sales staff on the ground to demonstrate the desired sales tactics.
• Focus on the training and coaching of newbies on successful approaching methods, build confidence, and deliver sales targets.
• Evaluate the training curriculum from time to time to ensure it stays relevant and effective and caters to the changing business operations model and requirements.
• Assess the existing sales evaluation process, and recommend changes where necessary to achieve the objective of retaining effective sales team members who will be sustainable.
• Working closely with Human Resource Department to conduct staff assessments and performance management. 
• Work with external training specialists, where necessary, to provide add-on training for the sales team and managers to achieve further development goals.  

Managers Training and Development  

• Assess the existing managers’ core competencies, skills, and experience, identify areas for improvements, and recommend development strategies to improve managers’ skills in staff management, customer service, compliance, and alignment with the company’s goals.
• Conduct periodical performance discussions with Managers to assess performance and provide evaluation feedback to the Regional Sales Manager

Others 

• Coordinate and support the Sales Leader with conducting candidate interviews with a set of clear criteria for selection to achieve a higher level of hiring success.
• Collaborate with other departments on training-related coordination, materials, venues, SOPs, etc.

Requirements

• Relevant sales training experience in the beauty and skincare industry
• Relevant beauty and training certificates
• Strong analytical skills to be able to review information and sales performance which helps to make decisions on training needs.
• Good decision-making skills, in order to determine the best way to address gaps in training or areas for improvement.
• Effective communication, and organizational skills to work with the team and develop effective training materials.
• Basic computer skills to produce training materials, assessments, and document discussions.
• Interpersonal skills, to interact with various stakeholders, including customers.

Responsibilities

• Dynamic and proactive in meeting sales targets
• Provide skincare consultation and product demonstration to customers
• Recommend products according to customers’ skin needs
• Maintain a high level of cleanliness and hygiene
• Ensure smooth flow on day to day operation

Requirements

• Proven experience as sales consultant (at least 3 years)
• Positive attitude and willingness to learns
• Service-oriented and sales-driven

Responsibilities

• To provide excellent customer service and build long-term relationship with our clients
• Follow up consultation with customers with regards to their treatments and products purchased
• To effectively manage daily operations of the outlet
• Train, lead and motivate sales personnel in the company to achieve the most outstanding customer's experiences
• Contribute to team sales effort by accomplishing related results as needed
• Plan to ensure achievement of divisional and personal target, including your own, aligning with company sales policies and strategies
• Ensure high levels of customer satisfaction through excellent sales service
• Supervise daily shop operations, retail sales, inventory controls, and other relevant duties
• Supervise and guide team of sales reps and professional beauticians towards maximum performance
• Organize all store operations and allocate responsibilities to personnel
• Prepare and control the store’s budget aiming for minimum expenditure and efficiency
• Deal with complaints from customers to maintain the store’s reputation
• Plan and oversee in-store promotional events or display
• Ensure the store fulfils all legal health and safety guidelines

Requirements:

• Strong leadership and personal presence, able to demonstrate focus, energy and tenacity in the pursuit of results. Self-motivated and able to motivate, influence and inspire others.
• Minimum 5 years of experience in spa and beauty industry
• Experience of managing a similar size spa operation 
• Fluent in both Mandarin and English

Responsibilities

• Contribute to team sales effort by accomplishing related results as needed
• Achieve shop and personal target, including your own, aligning with company sales policies and strategies
• Ensure high levels of customer satisfaction through excellent sales service
• Supervise daily shop operations, retail sales, inventory controls, and other relevant duties
• Supervise and guide team of sales reps and professional beauticians towards maximum performance and service standards
• Oversee all store operations and allocate responsibilities to personnel
• Prepare and control the store’s budget aiming for minimum expenditure and efficiency
• Deal with complaints from customers to maintain the store’s reputation
• Analyze sales and revenue reports and make forecasts
• Plan and oversee in-store promotional events or display
• Ensure the store fulfils all legal health and safety guidelines

Requirements

• Proven experience as retail sales manager (at least 5 years)
• Knowledge of retail management best practices
• Hard working, and can work under pressure
• Team player with outstanding communication and interpersonal abilities
• Excellent organizing and leadership skills
• Motivated and sales driven
• Track record of achieving sales quotas

Responsibilities

• Network and build trusting relationships with potential customers
• Thoroughly understand our products and services to share with potential customers and demonstrates the proper use of various skin care product
• Identifies client needs and goals, and assists them in finding and selecting appropriate skin care products
• Distribute product samples, brochures, flyers etc. to source new sales opportunities
• Handling door sales and meeting sales targets and objectives.
• Promoting company by use word-of-mouth marketing techniques, like referring our company to friends
• Provide feedback to the Manager customers’ interest

Requirements

• No experience needed
• Excellent communication skills and professional attitude
• Highly sales driven is a MUST
• An outgoing, friendly personality, and a desire to meet new people
• Experience in retail sales is a plus

Responsibilities

• Demonstrate and provide information on promoted products/services
• Share professional product knowledge, leading to achieving sales target
• Use testimonials to show past success records
• Identify and understand customers need and requirements, and make recommendation on products and services 
• Report to shop manager on related information (interest level(Best seller), questions asked by customer, number of samples/flyers distributed etc)
• Drives sales through engagement with customers, suggestive selling, and sharing product knowledge.
• Assist on daily operations such as presentation of displayed products and area cleanliness.

Requirements

• Proven working experience as a Promoter
• Track record of over-achieving quota
• Ability to understand customer needs and handle different types of personalities
• Strong listening, communication, presentation and social skills
• A highly motivated person who is sales-driven and result orientated